Privacy Policy

1. Introduction

Evermore ("we," "our," or "us") operates a senior living community in Bangkok, Thailand. We are committed to protecting the privacy and personal information of our website visitors, prospective residents, current residents, and their families.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage with our services. Please read this policy carefully. If you do not agree with the terms of this privacy policy, please do not access our website or use our services.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Complete our contact form or inquiry forms
• Schedule a visit to our community
• Apply for residence or care services
• Communicate with us via email or phone
• Subscribe to our newsletter or updates

This information may include: name, email address, phone number, mailing address, age, medical information (for care planning purposes), emergency contact information, and any other information you choose to provide.

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing behavior, including: IP address, browser type, operating system, referring URLs, pages viewed, time spent on pages, and links clicked.

We collect this information using cookies and similar tracking technologies. For more details, please see our Cookie Policy.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide and manage senior living services, coordinate care, and communicate with residents and families
• Communication: To respond to inquiries, schedule visits, send confirmations, and provide updates about our services
• Website Improvement: To analyze usage patterns and improve our website functionality and user experience
• Marketing: To send newsletters, promotional materials, and information about our services (with your consent)
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Safety and Security: To protect the safety of our residents, staff, and visitors, and to prevent fraud or misuse

4. Legal Basis for Processing

We process your personal data based on the following legal grounds under Thai Personal Data Protection Act (PDPA):

• Consent: When you provide explicit consent for specific processing activities
• Contract Performance: When processing is necessary to fulfill our service agreement with you
• Legitimate Interests: For our business operations and improving our services, provided your rights are not overridden
• Legal Obligation: To comply with Thai laws and regulations governing healthcare and senior living facilities

5. Data Sharing and Disclosure

We may share your personal information in the following circumstances:

Third-Party Service Providers

We work with trusted third-party companies that assist us with: website hosting and maintenance, email communication services, analytics tools (such as Google Analytics), payment processing, and medical service coordination.

These service providers are contractually obligated to protect your information and may only use it for the purposes we specify.

Healthcare Partners

We may share health information with healthcare providers, physicians, pharmacies, and medical facilities as necessary for resident care coordination.

Legal Requirements

We may disclose information when required by law, legal process, or government request, or when necessary to protect rights, property, or safety.

Business Transfers

In the event of a merger, acquisition, or sale of assets, personal information may be transferred to the acquiring entity.

We do not sell your personal information to third parties.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Encryption of data in transit using SSL/TLS technology
• Secure storage systems with access controls
• Regular security assessments and updates
• Staff training on data protection and confidentiality
• Incident response procedures

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.

7. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

Specific retention periods:

• Inquiry Information: 2 years from last contact
• Resident Records: 10 years following residency termination (as required by Thai healthcare regulations)
• Marketing Consents: Until consent is withdrawn
• Website Analytics: 26 months

After the retention period expires, we will securely delete or anonymize your information.

8. Your Rights

Under Thai Personal Data Protection Act (PDPA), you have the following rights regarding your personal data:

• Right to Access: Request copies of your personal data we hold
• Right to Rectification: Request correction of inaccurate or incomplete information
• Right to Erasure: Request deletion of your personal data in certain circumstances
• Right to Restrict Processing: Request limitation of how we use your data
• Right to Data Portability: Receive your data in a structured, commonly used format
• Right to Object: Object to processing based on legitimate interests or for direct marketing
• Right to Withdraw Consent: Withdraw previously given consent at any time
• Right to Lodge a Complaint: File a complaint with the Personal Data Protection Committee of Thailand

To exercise these rights, please contact us using the information provided in Section 12.

9. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and analyze website traffic. For detailed information about the cookies we use and how to manage them, please refer to our Cookie Policy.

10. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Children's Privacy

Our services are designed for seniors and their adult family members. We do not knowingly collect personal information from individuals under 18 years of age. If we become aware that we have collected information from someone under 18, we will delete it promptly.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a new "Last Updated" date. We encourage you to review this policy periodically.

Continued use of our website or services after changes become effective constitutes acceptance of the updated Privacy Policy.

13. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data protection practices, please contact us:

We will respond to your requests within 30 days as required by Thai law.